Shipping Policy

Last Updated: September 13, 2026

At VelvetGee, we want your shopping experience to be simple, convenient, and reliable from the moment you place your order to the moment it arrives at your door.

This Shipping Policy explains how we process and deliver orders placed through the VelvetGee online store.

1. Order Processing

After you place an order, we begin processing it as quickly as possible.

Orders are subject to processing before they are shipped. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Once your order has been processed and shipped, you will receive shipping information and tracking details when available.

Please make sure your shipping address and contact information are correct before completing your order. VelvetGee cannot be responsible for delays or delivery issues caused by incorrect or incomplete information provided during checkout.

2. Shipping Times

Delivery times may vary depending on your location, shipping method, product availability, carrier operations, weather conditions, holidays, and other circumstances outside our control.

Any estimated delivery timeframe displayed during checkout or provided in your order confirmation is an estimate rather than a guaranteed delivery date.

While we work with our fulfillment and shipping partners to help ensure orders arrive as expected, unexpected carrier delays may occasionally occur.

3. Shipping Costs

Available shipping options and applicable shipping charges are calculated and displayed during checkout based on your delivery address, order, and available shipping methods.

Any applicable shipping fees will be shown before you complete your purchase.

From time to time, VelvetGee may offer promotional shipping rates or free shipping on qualifying orders. Any applicable conditions will be clearly communicated on our website or during checkout.

4. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after your order has been handed over to the shipping carrier.

5. Delivery Delays

Although we do our best to ensure timely delivery, VelvetGee is not responsible for delays caused by circumstances beyond our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Public holidays
• Carrier delays
• Incorrect or incomplete shipping information
• Customs processing
• High shipping volumes
• Transportation disruptions
• Other unforeseen circumstances

If your order appears to be delayed, please check the tracking information first. If you need additional assistance, contact our customer support team.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if a replacement shipment is requested.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. While we cannot guarantee that changes can be made after an order has been submitted, we will do our best to assist you.

7. Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.

If you believe your package has been lost, stolen, or damaged during transit, please contact us with your order details so we can help determine the appropriate next steps.

For damaged packages, we may request photographs or other information to assist with the investigation.

8. International Shipping

Where international shipping is available, delivery times and shipping costs may vary by destination.

International orders may also be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also affect the delivery timeframe of international orders.

9. Multiple Items in One Order

Depending on product availability, fulfillment location, and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

10. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made once an order has entered the fulfillment or shipping process.

If an order has already shipped, it may no longer be possible to cancel it.

11. Contact Us

If you have questions about your order or shipping, please contact the VelvetGee customer support team through our Contact Us page.

When contacting us about an order, please include your order number and the email address used to place the order so we can assist you efficiently.

Thank You for Shopping with VelvetGee

We appreciate your trust in VelvetGee and are committed to providing a smooth and enjoyable shopping experience.

Thank you for choosing VelvetGee for your beauty, personal care, skincare, haircare, beauty tools, perfumes, and fragrance essentials.